Frequently Asked Questions
APPOINTMENTS . . .
The Practice is open from 8am – 8.30pm Monday, 8am - 6pm Tuesday to Friday and from 8am – 12pm on Saturday.
Routine, non-emergency matters, are dealt with on an appointment system. You may telephone, fax or call in at time during opening hours to make, or change an appointment.
If you have a medical emergency please tell the staff at the time you ring. We do keep some appointments for urgent matters only each day.
If you feel you may need a longer appointment, or procedure, please let the staff know when making the booking. A separate appointment is usually needed for each member of a family. Please inform staff at when booking appointments if more than one family member needs to be seen.
New patient appointments and six-week check ups for mothers and babies require a double appointment, please tell the staff when you book your appointment.
FEES . . .
Normal Consult $75.00 – Pension $65.00
Longer Consult $125.00 – Pension $105.00
Repeat Prescriptions: $15.00 – Pension Fee $12.00
We request payment of fees in full at time of consultation. Otherwise, a higher fee is charged. Payment can be made by cheque, credit card or EFTPOS.
If you are having any difficulty paying your account, please speak to any of the staff to make appropriate arrangements.
Only children under 16 are routinely bulk-billed, as are Veteran’s Affairs card holders. University and TAFE students, students still at school over 16, apprentices etc will be charged a reduced fee.
ONLINE CLAIMING . . .
Blamey Street Surgery offers online Medicare claiming for patients with registered details lodged at Medicare on paid invoices. Rebates are paid directly into the patient’s nominated cheque or savings account within two to three working days (sometimes even sooner).
AFTER HOURS . . .
After hours urgent medical services are provided by the Wagga Wagga General Practice After Hours service (WWGPAHS) of which our doctors are participating providers. If you have an urgent medical matter outside our normal hours please contact 6931 0900.
REFERRALS TO SPECIALISTS . . .
Referrals to other doctors and health care providers will be decided between you and your doctor, to meet your agreed treatment program. We cannot provide referrals for matters which have not been discussed with your doctor. Please make an appointment to discuss any matter you think might require a referral to another health care professional or service.
PRESCRIPTIONS . . .
Repeat prescriptions are provided in the course of normal consultations. Your doctor will advise you of when you should return for review of your condition and repeats for your medication.
Generally, prescriptions cannot be ordered over the phone, unless specific arrangements have been made with your doctor. There is a charge for this service – $15 or $12 for pension card holders.
TEST RESULTS . . .
Due to the demand on our GP's time, patients will only be contacted if results require further action. Pathology and Radiology results will be available after your doctor has reviewed them. Please tell the staff when you are ringing for results as this helps us to provide you with prompt attention. Please call AFTER 10am for results.
TELEPHONING YOUR DOCTOR . . .
In general the Doctors in this Group prefer to answer telephone enquiries when they can devote full attention to the matter. This means that, with the exception of emergency matters, doctors will return your phone calls, rather than interrupt a consultation with another patient.
Often the clinical staff will be able to assist with your enquiries and are happy to do so. Please ask to speak with one of the nurses if you are unsure what action you should take.
Please do not send us emails about patient care, as we do not routinely monitor our email for this sort of material and your request may not be answered in a timely fashion.
BILLING ARRANGEMENTS . . .
Payment is expected at time of consultation – cash, cheques, eftpos and all major credit cards are accepted. We are not a Bulk-Billing Practice and we do not have accounts. Additional costs may be incurred if you have extra procedures or tests (your doctor or a receptionist will advise you of this) … most of these are claimable from Medicare. A copy of the doctors’ fees is displayed at the front desk. If you are experiencing difficulty in paying our fees, please discuss this with us.